Terms of Service

1. Who we are

moji is operated by RHOYI LOGISTICS (Pty) Ltd (registration number 2022/624245/07), 55 Boeing Drive, Helderkruin, Roodepoort, Gauteng, 1724, South Africa ("moji", "we", "us"). You can contact us at hello@moji.africa.

These Terms apply whenever you use moji, on the web or as an installed app. By creating an account or buying anything, you agree to them. If you don't agree, please don't use moji.

2. Your account

• You must give accurate details and keep your password private. You are responsible for activity on your account.
• You must be 18 or older, or have a parent's or guardian's permission. Some features (paid competitions, selling, withdrawals) are for over-18s only.
• One person, one account. We may suspend or close accounts that break these Terms, our Community Guidelines or the law.
• You can delete your account at any time in Account → Your data. Some records are kept as the law requires (see our Privacy Policy).

3. Buying on moji

• moji is the merchant of record: you buy from moji, and we pay creators their share. Daily Deals and eSIMs are sold by moji directly.
• Prices are shown in your currency and include VAT where it applies. Delivery fees are shown before you pay.
• You pay with a Reload Voucher, moji credit, or both. If a voucher is worth more than your total, the difference becomes moji credit on your account.
• Your order is confirmed when payment succeeds. Digital products are available in your Library straight away.
• Returns, cancellations and refunds follow our Refund Policy, which does not limit your rights under consumer law.

4. moji credit

moji credit can only be spent on moji. It is not a bank account, does not earn interest and cannot be transferred. It does not expire while your account is open. If we close moji, we will give you reasonable notice to spend it, or refund it where the law requires.

5. Selling on moji

Creators who open a shop also agree to the Seller Agreement.

6. Posts, challenges and competitions

• You keep ownership of what you post. You give moji a worldwide, non-exclusive, royalty-free licence to host, show, share and promote it on moji and in moji's marketing, until you delete it.
• You must own, or have permission for, everything in your posts, including music and the people who appear in them.
• Challenges and Win competitions also follow the Competition Rules and each competition's own rules.
• Sounds (moji Music): when you publish a sound, you confirm you made it (or have the rights to everything in it), and you let anyone on moji use it in their videos on moji, credited to you and your collaborators. Don't publish other people's music or vocals. moji's built-in instruments are free to use in your sounds.

7. Messages (moji Chat)

• Chats are end-to-end encrypted: only you and the people in the chat can read them. moji can't read your messages, photos, videos, voice notes or files.
• Your chat keys are protected by your recovery code. Keep it somewhere safe: if you lose the code and every device you use moji on, moji can't recover your messages.
• Anyone can message you. Chats from people you don't follow arrive as message requests until you accept them, and you can block anyone at any time.
• You are responsible for what you send. Because moji can't read chats, we rely on reports: when you report messages, the messages you choose (and a few before them) are shared with moji's moderators so we can act.
• Group admins can add and remove members, change the group's name, photo and description, and choose who can send messages.

8. Things you must not do

Break the law, infringe anyone's rights, post anything listed in our Community Guidelines, interfere with moji's systems, scrape or reverse engineer moji, use bots, or try to get around payments, limits or security.

9. Availability and changes

We work hard to keep moji running but can't promise it will always be available or error-free. We may change or stop features. If we change these Terms in a way that matters, we'll tell you in the app or by email before the change applies.

10. Liability

Nothing in these Terms limits rights you have under the Consumer Protection Act or other consumer law. To the extent the law allows, moji is not liable for indirect or consequential loss, and our total liability for any claim is limited to the amount you paid moji in the 12 months before the claim.

11. Complaints and disputes

Contact hello@moji.africa first. We aim to respond within 5 business days. If we can't resolve it, you may approach the Consumer Goods and Services Ombud or another body available to you. These Terms are governed by the laws of the Republic of South Africa.