Refund Policy

This policy explains how refunds work on moji. It doesn't limit your rights under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECTA).

Physical products (Daily Deals)

• Cancel before dispatch: cancel any time before your order ships for a full refund.
• Changed your mind: you may return an unused item in its original packaging within 7 days of delivery (ECTA cooling-off). We refund the price; you pay the return delivery cost.
• Faulty or not as described: return it within 6 months of delivery for a repair, replacement or full refund, including delivery costs (CPA section 56).

Digital products (courses, music, templates, books)

Digital products are delivered instantly. Once you have downloaded or opened one, we can't take it back, so we refund only if it is faulty, not as described, or not delivered. Tell us within 30 days.

eSIMs

An eSIM can be refunded if it hasn't been installed or activated, or if it doesn't work and we can't fix it. Once data has been used, unused data can't be refunded.

Competitions

Paid competition entries are final once the competition closes. If we cancel a competition, every entry is refunded in full to moji credit.

How refunds are paid

Reload Vouchers are single-use, so refunds are paid as moji credit, available immediately. If you would rather have the refund another way, or the law requires it, email hello@moji.africa and we'll arrange it.

How to ask

Open your receipt or Library, tap Report a problem, and tell us what happened. We'll reply within 5 business days.